The process of addressing complaints is an integral part of our company’s client relations philosophy of satisfying our customers and promptly responding to their needs.

Our mission is not only aimed at satisfying our customers but is also focused on providing added-value, ongoing quality and the search for improvement in all of our processes.

The treatment of complaints deserves our special attention. We have therefore facilitated the submission of any customer complaints so that we can respond to them as quickly as possible.

Since we put such value on customer satisfaction and the prompt resolution of any complaints they may have, we are also able to use this process as an excellent tool in improving our services.

  • If, for any reason, you are not satisfied with Bureau Veritas Certification service or with a service by a company certified by Bureau Veritas Certification, then we invite you to please submit your complaint directly to us, by mail to our mail address or by using the link CONTACT US.

In case you need more information on the subject, our complaints and appeal procedure can be found here.