ISO 20000-1:2018 Certification

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT

What is the ISO 20000-1:2018 standard?

Organizations of all sizes competing in the market increasingly depend on Information Technology services to promote and make their products/services available. Any organization, from IT service providers to companies that completely rely on Information Technology for all processes, therefore needs to make their IT Service Management System increasingly efficient.

ISO 20000 is an international standard specifically aimed at Information Technology Service Management, designed to verify consistency in the management of IT services and related infrastructures, whether internal or outsourced. The standard intends to define what an organization that has established an improvement strategy should do for key processes such as service level reporting management, IT service monitoring and accounting, information security, suppliers, change and update management in terms of: continuity of the delivery process, identification of IT service specificity, promotion of a process approach, satisfaction of the served users.

Bureau Veritas offers a certification service in accordance with ISO 20000-1:2018, with Accredia accreditation and the issuance of a certificate valid for three years.

Contact us

What are the main benefits of ISO 20000-1:2018 certification?

ISO 20000 Certification is a support for companies that intend to streamline their IT processes, increase effectiveness, and ensure high quality for services provided internally and/or externally. Compliance requirements, legislative evolution, increase in incidents, economic and financial instability have made organizations aware of the need to adopt a structured approach to risk management:

  • Organizations are increasingly dependent on external factors that are difficult to control and predict (financial and production crises)
  • Insurance groups are increasingly inclined to insure risks, and premiums can vary depending on the possession of certain certifications (ISO 9001-ISO 14001-ISO 45001-ISO 27001-ISO 22301)
  • The market (customers and entities) increasingly demands guarantees rather than self-certifications and self-referentiality.

The implementation of a Risk Management strategy compensates for the investment, both technological and organizational, necessary for risk prevention, treatment, and containment.

FAQ - Frequently asked questions about the ISO 20000-1:2018 standard

  • What are the main changes introduced by the ISO 20000-1:2018 version?

    The main changes introduced by the new version concern:

    • The application of the new High-Level Structure (HLS) to ISO 20000-1, which defines a framework that facilitates companies in integrating multiple management systems (e.g., ISO 9001:2015 and ISO 27001:2013);
    • The introduction of two levels of the Plan-Do-Check-Act (PDCA) cycle: a PDCA cycle for the organizational level (the management system);
    • The introduction of scope, context, and risk analysis also for ISO 20000-1:2018.