ISO/IEC 20000-1:2018 Mastering for Implementation Course • Malta
BECOME AN EXPERT IN SERVICE MANAGEMENT SYSTEM IMPLEMENTATION | BUREAU VERITAS MALTA
ELEVATE YOUR EXPERTISE WITH BUREAU VERITAS TRAINING IN MALTA
This comprehensive 3-day training course equips professionals with the knowledge and practical skills to implement and maintain an ISO/IEC 20000-1:2018 Service Management System (SMS). Through interactive sessions, discussions, and hands-on exercises, participants will learn how to bridge gaps, meet compliance requirements, and ensure continuous improvement in service management.
What are the objectives of the ISO/IEC 20000-1:2018 Mastering for Implementation course?
By the end of this course, participants will be able to:
- Understand the ISO/IEC 20000-1:2018 standard and its requirements
- Appreciate the importance of controlling Service Management System requirements
- Gain knowledge of documented management systems for SMS control
- Identify gaps and acquire strategies to meet ISO/IEC 20000-1 compliance
- Plan and implement a robust Service Management System
- Build awareness of the standard and monitor SMS performance
- Communicate reports effectively to relevant stakeholders and management.
DATES
• 6th-8th July 2026
• 2nd-4th November 2026
DURATION
3 days
LANGUAGE
English
LOCATION
Virtual class
What will you learn during this ISO/IEC 20000-1:2018 Mastering for Implementation Course?
- Introduction to Service Management Systems
- Detailed content of ISO/IEC 20000-1:2018
- Similarities with other management systems
- Service management processes and their interrelationships
- Key considerations for implementation and operation
- Practical exercises based on real-world scenarios.
What are the prerequisites for this ISO/IEC 20000-1:2018 Mastering for Implementation course?
Participants are recommended to have:
- Completion of secondary education
- Basic understanding of report writing
- Prior knowledge of ISO/IEC 20000-1:2018 requirements (beneficial but not mandatory).
What is provided after this course?
Participants who successfully complete the continuous assessment will receive a Certificate of Achievement.
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Who is this ISO/IEC 20000-1:2018 Mastering for Implementation course for?
This course is ideal for:
- Professionals responsible for implementing and maintaining a Service Management System
- Service managers and team members involved in SMS implementation
- Anyone seeking to enhance their knowledge of ISO/IEC 20000-1:2018 standards.